What is Business Process Management?

Business process management, or BPM, is a systematic approach that combines people, equipment, and technology to improve organizational performance, customer experience, and customer satisfaction. BPM involves capturing and documenting business processes, evaluating those processes for appropriateness and value creation, and then improving those processes so that the organization can achieve its goals of efficiency, effectiveness, and profitability.

What do Nathson’s Consultants do?

Nathson Consultants perform several steps to evaluate, design, and optimize business processes.
They ask and answer the following questions:

  • What are the necessary process elements used to diagram, create, and visualize operational workflows?
  • What are the processes (i.e., buy, make, or sell, etc.) that need to be designed or optimized?
  • Who (i.e., process owner) is designing the process?
  • Who (i.e., management, process executors, or process participants, etc.) will be using the process?
  • What are the necessary tools required to execute the process?
  • What parameters (i.e., costs per activity) should be measured?
  • What are the possible errors, mistakes, or bottlenecks, etc. that can be anticipated?

Why automate?

Nathson’s consultants use low-code / no-code design and process automation capabilities to make it easy to build operational workflows and adapt to customer needs.!

End-to-end process automation

Frees up human resources to enable them to focus on more value-added activity and gives you the agility you need to adapt processes to changing business conditions. Automating mundane tasks, associated with compliance processes, standardizes tasks and reduces the incidence of human error. Automation also provides a digital, traceable, and fully auditable track-record of activities in the form of activity logs and records.
When combined with low-code or no-code design and operational workflow arrangement capabilities, process automation gives you adaptable operational workflows that can be quickly adjusted, adapted, and improved to meet the most rigorous requirements and industry standards.