What is Business Process Management?
Business process management, or BPM, is a systematic approach that combines people, equipment, and technology to improve organizational performance, customer experience, and customer satisfaction. BPM involves capturing and documenting business processes, evaluating those processes for appropriateness and value creation, and then improving those processes so that the organization can achieve its goals of efficiency, effectiveness, and profitability.
What do Nathson’s Consultants do?
Nathson Consultants perform several steps to evaluate, design, and optimize business processes.
They ask and answer the following questions:
- What are the necessary process elements used to diagram, create, and visualize operational workflows?
- What are the processes (i.e., buy, make, or sell, etc.) that need to be designed or optimized?
- Who (i.e., process owner) is designing the process?
- Who (i.e., management, process executors, or process participants, etc.) will be using the process?
- What are the necessary tools required to execute the process?
- What parameters (i.e., costs per activity) should be measured?
- What are the possible errors, mistakes, or bottlenecks, etc. that can be anticipated?
Why automate?
Nathson’s consultants use low-code / no-code design and process automation capabilities to make it easy to build operational workflows and adapt to customer needs.!
End-to-end process automation
Frees up human resources to enable them to focus on more value-added activity and gives you the agility you need to adapt processes to changing business conditions. Automating mundane tasks, associated with compliance processes, standardizes tasks and reduces the incidence of human error. Automation also provides a digital, traceable, and fully auditable track-record of activities in the form of activity logs and records.
When combined with low-code or no-code design and operational workflow arrangement capabilities, process automation gives you adaptable operational workflows that can be quickly adjusted, adapted, and improved to meet the most rigorous requirements and industry standards.
End-to-end Process Training and Workshops
Nathson’s consultants provide training and workshops that incorporate business process integration simulation using a procurement, operations, and supply chain management context. Business process integration training and workshops include, but are not limited to, the following:
- Integration of Business Processes
- Source-to-Pay Process (Source)
-
Design-to-Operate Process (Transform)
- Production Order Process
- Design to Operate Process (Detail)
-
Lead-to-Cash Process (Fulfill)
- Sales and Distribution Process
- Order to Cash Process (Fulfill)
- Material Requirements Planning (MRP) (Plan)
-
Extended Warehouse Management (EWM) Layout
- Inventory-Control-System Design Matrix
-
Enterprise Asset Management (EAM) Process (Service)
- Corrective Maintenance Process
- Process Flow for Maintenance Order Using Stock Materials
- Process Flow for Maintenance Order using Non-Stock Materials
-
Product and Service Life Cycle Management Process (Design)
- Product and Service Life Cycle Management (Design)
-
Human Capital Management (HCM) Process (People)
- The Recruitment Process
- From Vacancy to Hire
- Hire to Retire Overview
- Hire to Retire – Transforming the Lifecycle of an Employee
-
Project Systems (Projects)
- Defining the Project
- Defining the project (Detail)
- Phases in a Project
- Critical Path Method (CPM)
- Critical Path Method (CPM) Example
-
Cash to Cash Manufacturing Operating Cycle (C2CMOC)
- Manufacturing Strategy, Inventory Investment, and Inventory Investment
- Product-Process Layout Strategies Matrix
- Service-System Design Matrix
- Environmental Social Governance (ESG) Management (ESGM)
HR Process Management
Benefits Enrollment & Administration
Automated carrier connections to top benefits providers.
Carrier connections take the hassle and error out of enrolling employees in their benefits. Send enrollment data to your carrier from within BambooHR, saving hours of time and trouble manually updating information across multiple systems.
- One-and-done data entry
- Growing list of top carriers
- Seamless data transfer
Sync with Payroll
Our benefits administration automatically syncs with payroll so you don’t have to. Our benefits administration and payroll are truly integrated. You can combine the two so entering deductions transfers seamlessly to payroll avoiding double entries and data entry errors.
- Consolidated systems
- Error-free payroll runs
- Accurate benefits deductions
Open Enrollment Processes
During open enrollment, Nathson uses AI algorithm tools to analyze employees’ health records, family size, estimated prescription drug spending, financial capacity and other key metrics to provide personalized benefits suggestions. This analysis saves you money to minimize over selection into unneeded expensive plans and takes the guesswork out of benefit selections.
In addition, Nathson’s AI tools send personalized reminders to employees to timely enroll new family members, add references to explanations in the Summary Plan Description SPD to educate employees on how to maximize their benefits options and even predict which employees might wait to enroll based on enrollment history. This helps to improve employee engagement and education and increase timely enrollment.
In using AI during open enrollment, Nathson involves human oversight and intervention to review AI performance, consult with attorneys about applicable laws and regularly monitors AI outputs for privacy concerns and other issues that could involve AI usage.
Dependent Verification Audits
Nathson’s processes for dependent verification reduce annual benefits cost by 4-7%. We verify whether dependents specified by employees are covered under the eligibility provisions of the organization’s health and welfare plans. Our technology provides real-time document validations, identifies image tampering and other document issues.
Data Security & Privacy With automation, fewer humans handle sensitive documents. Information can be restricted to an need to know basis.
Most organizations quickly realize they do not possess the in-house resources and expertise to create homegrown solutions to data security or they do not wish to allocate their scarce engineering resources to such a project. Other organizations find it more efficient to buy from a third-party who will maintain and improve the product over time based on organizational needs and the ability to keep pace with regulatory and administrative changes.
Automate Your Approval Workflow Process
Nathson allows you to better manage workflow processes that burden your organization wirh disorganization and bureaucracy thar plagues your current approval process. We develop processes from the approval of documents or processes across several departments and platforms
For example, Nathson can automate workflows to approve employee expense reports, vacation requests, reimbursement requests, sales quotations, overtime, shift changes, invoice processing. Time limits can be built into the process to ensure invoices are paid consistent with policy.
Approvers can respond to requests from multiple platforms including laptop, tablet or mobile phone their email inbox and in sequential order of approval level
CASE STUDIES
ESOP / 401(k) Stock Fund Merger
The company has two pension plans that are qualified under section 401(a) of the Internal Revenue Code.
- Employer Stock Ownership Plan (“ESOP”); and
- a Section 401(k) Profit-Sharing Plan.
Under the section 401(k) Plan, the employer offers Employer Stock that trades on the NASDAQ as an investment option.
The Employer Stock Investment under the ESOP is entitled to certain benefits, namely, the employer is entitled to a tax deductions on dividends paid on employer stock held by the ESOP.
On the other hand, dividends paid on employer stock held under the section 401(k) plan do not entitle the employer to a tax deduction.
Solution: convert the employer stock fund within the section 401(k) plan into an ESOP to expand the dividend tax deduction to the employer stock within the section 401(k) plan.
Merge the stock fund of the 401(k) plan into the ESOP so the employer fund is incorporated into the ESOP. The vesting rules are different, but we can draft the plan to retain the 5 years vesting provision under the legacy ESOP plan. The other change is for participants, age 55 with 10 years of service. Participants in this category must have the opportunity to diversify a specified percentage of their employer stock fund into other investments.